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Data & AI

AI Business Efficiency

Actionable Insights promoting Business Optimisation

B2B2X Solutions

Digital Business Services

Elevating Business Services & Data Monetisation

Operational Intelligence

5G Mobile Private Networks

Transforming Industries with 5G Mobile Private Networks

Cloud Solutions

Cloud Migration

Guaranteeing a Smooth Transition to the Cloud Without Disrupting Business

Digital Experience

Digital Factory

From traditional efficiency-driven to modern velocity-oriented delivery

Data & AI

Empowering Enterprises in the Web3 Landscape

B2B2X Solutions

Data Monetisation

Enabling Business Value with Analytics & Location Intelligence

Operational Intelligence

Intent Orchestration & Automation

Orchestrating and Automating Actions for Optimal Efficiency

Cloud Solutions

Maximising Value and Minimising Costs in the Cloud Era

Digital Experience

Digital Transformation

Evolutionary Approach to Embrace Full Digitalisation

Business Enablement

Digital Lean BSS

Streamlining Business Operations for the Future

Data & AI

Data Platform Migration

From Data Centers to the Cloud: A Strategic Shift

B2B2X Solutions

IoT Smart Applications

Taking to New Heights CSPs’ IoT Journey

Operational Intelligence

Cognitive Operations

From Insight to Action: Leveraging Cognitive Operations for Business Success

Digital Experience

From Insight to Action: Leveraging Cognitive Operations for Business Success

Business Enablement

Digital Billing Monetization

Embracing Digital Billing for Seamless Operations

Cloud Solutions

Cloud Managed Services

Leveraging Cloud Managed Services for Optimal Performance

Data & AI

Analytics Platform

Maximising Data's Value on Business Innovation

Operational Intelligence

Enabling a Converged TV Experience

CELFOCUS Business Services Platform

CELFOCUS Business Services Platform

Taking B2B Services into the Digital Omnichannel Space

CELFOCUS Omnichannel

CELFOCUS Omnichannel

Connectivity has deeply changed how we interact with others.

CELFOCUS Order Management

CELFOCUS Order Management

The Spinal Cord of CSPs Mastering Internal and External Customer Requests.

Electronic Signature

Electronic Signature

Improving Process Digitalisation Lifecycle.

Financial Services Regulation

Financial Services Regulation

From Regulator to Accelerator.

Financial Services Asset Management

Financial Services Asset Management

Raising the game in the Asset Management Industry.

Financial Services Factoring & Leasing

Financial Services Factoring & Leasing

Empowering Specialised Business Finance Market with a Cross-functional Solution Platform.

One Net

One-Stop-Shop for all Communication Needs.

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PerspectivesPerspectives

TrendsTrends

DeliveryDelivery

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Perspectives

Celfocus partners with Telecoms.com for the Annual Industry Survey

Trends

Digital TV: Navigating the evolution of television and entertainment

Perspectives

Delivering cutting-edge services with TV Operations Portal

Perspectives

From B2C to B2me: Unlocking the Value of Hyper-Personalisation

Perspectives

Embracing the Next Generation of Network Automation

Perspectives

Digital Transformation: an endless (r)evolution?

Perspectives

Social engineering and the importance of cybersecurity

Perspectives

Leveraging the monetization potential of data

Perspectives

Connecting the future with blockchain

Perspectives

Female representation in the IT industry and the needed change in mentality

Trends

Anything-as-a-Service: the rise of the on-demand economy

Trends

Low-Code: increased demand for software delivery & acceleration

Perspectives

Continuous everything: the magic words around DevOps

Perspectives

B2B2X – Changing the way of doing business

Perspectives

The role of eSign in a bank’s digital transformation journey

Perspectives

What will the job of a computer engineer look like in 20 years? – Part 2

Perspectives

What will the job of a computer engineer look like in 20 years? – Part 1

Perspectives

Discovering the perks of Design Systems

Perspectives

What is Optichannel? – Part 2

Perspectives

What is Optichannel? – Part 1

Perspectives

A Da(il)y in the life of a SCRUM Master. Covid-cut.

Delivery

Security by Design: Shifting a Common Concern to the Left

Perspectives

What can’t be seen at (remote) naked eye

Perspectives

Seizing the Opportunity: From Open Banking To Open Finance – Part 2

Perspectives

Seizing the Opportunity: From Open Banking To Open Finance – Part 1

Delivery

Operational Readiness: The Silent Orchestrator

Perspectives

AI-based customer experience empowerment – Part 2

Perspectives

AI-based customer experience empowerment – Part 1

Perspectives

Capturing master data value – Part 2

Delivery

Design Methodology: Taking the Customer Experience to New Heights

Delivery

Low-Code: Accelerating Software Development

Delivery

Data Migration: The Elephant in the Room

Delivery

Test Automation: Bringing Automation to Quality Assurance

Perspectives

Capturing master data value – Part 1

Perspectives

Digital as physical and physical as digital? Is it Phygital?

Perspectives

A single customer view regardless of the channel

Perspectives

Customer Knowledge Augmentation and Activation

Perspectives

10 steps to build (even) more secure applications – Part 2

Thriving in the digital ecosystem

Customer Journey Mapping: how, when and why?

Perspectives

10 steps to build (even) more secure applications – Part 1

Perspectives

Banking customer relationship reinvention

Perspectives

Impact of Agile on Quality Assurance

Perspectives

Tomorrow’s Revenue Management systems

Perspectives

The rough path to a digital business

Perspectives

Human interactions of today

Perspectives

API-Centric vs. ESB-Centric? Why not both?

Perspectives

From CRM to CJM

Perspectives

Learning organisation versus a “copy paste” organisation

Perspectives

The role of AI and Machine Learning in SW testing – Part 2

Perspectives

The role of AI and Machine Learning in SW testing – Part 1

Perspectives

Have OTTs killed the Telco star?

Perspectives

Revenue Management – Shock and awe

Perspectives

What is a Digital Twin?

Perspectives

Citizen of the World

Perspectives

Addressing diversity from a unified perspective

Perspectives

The Future of CRM – Part 2

Perspectives

The shortest distance from point A to point B is a straight line. Innovation is messy!

Perspectives

The Future of CRM – Part 1

Perspectives

The road to become digital

Perspectives

Perspectives

From the Internet of Things to the Internet of ALL Things: the expectable impact of 5G

Perspectives

Depth of knowledge

Perspectives

Keeping a track on customers

Perspectives

Digital Enablement

Perspectives

From the ‘what’ to the ‘how’ – an extra automated quality for project delivery

Perspectives

The curious case of automation button

Perspectives

How can CSPs reap the B2B opportunity?

Perspectives

Intrusion and data exfiltration

Perspectives

Creating, capturing and delivering value in the Telco industry

Perspectives

Digital foundations crossroads

Perspectives

Blockchain: It’s all a matter of rewards

Perspectives

The future of TV

Perspectives

How to measure user experience quality

Perspectives

Tuning with digital business monetisation

CustomerExperience

DigitalTransformation

MachineLearning

See all case studies

Latest case studies

Santander Portugal: Sealing deals quickly with trusted and secure electronic signatures

Celfocus’s collaboration with Santander marks a significant leap in the bank’s digital transformation journey, showcasing cutting-edge eSignature technology and design.

Vodafone Portugal: Enabling Data Monetisation for Enhanced Decision-Making Case Study

A portal containing multiple dashboards with the objective of showcasing the usage of mobility data like event attendance, mobility patterns, visitors’ footfall and segmentation, etc.

20 Years of Delivering High-Value B2B Customer Experiences Case Study

Service Navigator is now part of the Celfocus Business Services Platform (BSP), providing enterprise customers with a unified B2B service solution for end-to-end order orchestration and managed services.

Celfocus was recognised by Google Cloud with the Delivery Excellence Portugal Award

This distinction highlights Celfocus’ commitment to delivering outstanding solutions and services in collaboration with Google Cloud.

NOC CIAS: Celfocus and Vodafone conquer the Communication and IT Award at the IET Excellence and Innovation Awards

Celfocus and Vodafone secured top honors at the IET Excellence and Innovation Awards, winning the Communication and IT Award in Birmingham, UK.

Celfocus wins the AI & Intelligent Automation Project of the Year with TOBi, Vodafone Ireland's Virtual assistant, at SDC Awards!

Our award-winning project, TOBi, Vodafone Ireland's virtual assistant, is unstoppable and just conquer another award, this time the AI & Intelligent Automation Project of the Year in the SDC Awards.

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Careers homepage

Your journey at Celfocus

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White PapersWhite Papers

VideosVideos

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See all resources

White Papers

Celfocus Hyper-Personalisation Solution Telco White Paper

Celfocus scales up the personalisation leveraged by AI & ML to deliver experiences and recommendations in real time to individuals, creating a one-to-one personalisation

White Papers

CELFOCUS Omnichannel White Paper

The Spinal Cord of CSPs Mastering Internal and External Customer Requests

White Papers

CELFOCUS Order Management White Paper

Connectivity has deeply changed how we interact with others.

White Papers

Celfocus Omnichannel Federated Channels White Paper

Protecting today's investments, enhancing future growth.

White Papers

Vodafone Turkey CBU Transformation Case Study

The Turkish mobile market is one of the most dynamic in the region, with over 75 million subscribers and 100% penetration rate. It is a highly competitive market, driven by innovation and quality of service.

White Papers

Celfocus One Net White Paper

Many enterprises have to deal with the annoyance of managing multiple suppliers to cover their communication needs.

White Papers

Celfocus Digital Employee Portal White Paper

Digital has redefined how companies conduct business and customer engagement. It opened up opportunities and new requirements that affected industries across the board.

White Papers

Celfocus Digital Integration Platform White Paper

Becoming digital entails a different stance on business and the combination of a diverse IT landscape, leveraged data as a critical asset and focus on customer needs. Integration will continue to be critical in bringing together these new technologies and existing systems.

White Papers

CELFOCUS Omnichannel Journey Designer White Paper

Customer Journeys can help CSPs establish strong, hard to copy differentiators in an increasingly commoditized market.

White Papers

Vodafone Enterprise Online Portal Case Study

A new platform that facilitates the end-to-end management of the content cycle, incorporates the latest improvements in digital marketing and serves as a showcase for the different Enterprise offers as well as providing a powerful leads generation tool.

White Papers

Vodafone TV Analytics Case Study

A platform aimed at providing advanced reporting both to content providers and OpCos, flexible enough to cater to the needs of different stakeholders and implementations, and across diverse geographies.

White Papers

Celfocus Data Analytics White Paper

A roadmap for CSPs that want to evolve from a more traditional BI approach to embrace and reap the benefits offered by Big Data.

White Papers

Celfocus Cognitive Automation White Paper

Adding value along the CSPs digital transformation journey, with an eye on efficiency gains and better customer service.

White Papers

Vodafone Global NOC Transformation Case Study

A next-generation NOC architecture anchored on cognitive intelligence and automation that benefits the delivery of an improved service, as well as revenue growth, driven by resources utilization, performance optimisation and lower operational costs.

White Papers

Vodafone Business UK Unified Communications solution Case Study

A differentiated UC solution that provides more than Voice and seamlessly integrates all interactions regardless of the device or location, supporting low initial costs and reduced TCO in line with a cloud-based architecture.

White Papers

Celfocus Design Methodology White Paper

Digital revolution has shifted the power from organisations to customers, which now have much tighter control over the experience.

White Papers

Celfocus Low Code White Paper

A reduced manual programming process enables more focus on innovative and complex technology that takes business a step further.

White Papers

Celfocus Test Automation White Paper

A Test Automation approach improves the overall quality of software development while synchronising tools, people and processes, and reducing testing costs.

White Papers

Celfocus Digital Customer Onboarding

Supporting organisations to quickly and easily implement digital customer onboarding experiences that can be fully managed and updated by the business stakeholders.

White Papers

Celfocus Financial Services Digital Offer White Paper

A modular and integrated framework tailored to leverage banks’ customer knowledge by activating every single customer through automated AI and Cognitive data insights & delivering tailored services which trigger new targets, portfolios and customer lock.

White Papers

Celfocus Financial Services Customer Knowledge Activation White Paper

Creating meaningful relationships and consistent experiences across channels and immersive touchpoints.

White Papers

Celfocus Financial Services Customer Value Augmentation White Paper

To succeed in delivering unique business value and differentiating experience means taking complete control over data and transforming it into knowledge.

White Papers

Celfocus Electronic Signature White Paper

A unique solution to implement and manage a fully digital document signing process to save time, costs to improve document traceability and security.

White Papers

Celfocus Financial Services Asset Management White Paper

A single solution to manage the entire asset management workflow to reduce costs in licensing and training while providing business teams with an integrated view of portfolios, which can be crucial for profitability.

White Papers

Celfocus Financial Services Factoring and Leasing White Paper

Catering to Financial Institutions with multiple clients, business sectors, languages and currencies allowing companies to easily set up new business units and markets without additional software expense.

White Papers

Celfocus Financial Services Regulation White Paper

A streamlined regulatory reporting solution ensuring compliance with regulatory requirements and facilitating the organisation’s ability to adapt, respond and perform under a landscape of ever-growing requirements.

White Papers

Celfocus Financial Services Accelerator for Regulators White Paper

Mastering data to gain productivity by allocating resources to high-risk decision-making functions, and efficiency by dropping the need for human interaction in data clean-up and collection processes.

White Papers

Celfocus Data Holograms White Paper

A unique solution to ensure meaningful data is closer to the channels to improve its performance, guaranteeing some operations go through even when there’s some system unavailability.

White Papers

Celfocus Zero-Touch Networks White Paper

A roadmap to zero-touch operations that entails automation, powered by AI and Machine Learning, to increase operational efficiency, handle virtual networks and meet the demand for high-quality customer service.

White Papers

Vodafone Smart Tech eCommerce Evolution Case Study

A state of the art platform that incorporates the whole purchasing process and customer journey while ensuring flexibility to add new offers and pricing models while answering different market requirements.

White Papers

SIRO E2E Automation Case Study

An end-to-end solution that provided SIRO the agility to compete, become a lean operator and be an innovative wholesale provider from day one.

White Papers

Celfocus Operational Readiness White Paper

Matching the business needs with a streamlined transition from project to operations, providing a “seal of approval” for all systems.

White Papers

Celfocus IoT White Paper

Regardless of the position in the IoT journey, CSPs rely on partners with the right experience and expertise to implement their vision.

White Papers

Vodafone Ireland: From Mobile to Quad-Play Case Study

Enabling Vodafone Ireland to launch a quad-play service, taking advantage of a comprehensive state-of-the-art solution, fastest offers launch, simplified solutions and reduced OPEX.

White Papers

Vodafone Ireland: An IT Architecture Perspective Case Study

Vodafone Ireland’s digital transformation journey has enabled it to accelerate the delivery of innovative and convergent solutions through a myriad of seamlessly integrated channels, both assisted and non-assisted.

White Papers

Vodafone Portugal Test Automation Case Study

Optimising Release Testing Through Automation, reducing validation cycles and manual activities to the essential.

White Papers

Celfocus Security by Design White Paper

Security is an evolutional process that should be implemented on time and improved continuously. A Security by Design mindset will protect customers and their assets.

White Papers

Celfocus API Monetisation White Paper

Providing all the required marketing, sales, and IT features to address APIs as products, fostering innovative business propositions and generating new revenue streams.

White Papers

Safaricom: Delivering diversity with CELFOCUS Order Management Case Study

Orchestrating all requests on a single platform, CELFOCUS Order Management provides Safaricom with a flexible, swift and transparent order management process that reduces time-to-market.

White Papers

Hiscox Europe: Driving Business Value by Building a Cloud Data Ecosystem Case Study

A new multitenant, fully cloud-based solution. It is ready for multiple local branch onboarding, supports different timelines and diverse source system landscapes. while improving scalability and efficiency.

White Papers

Celfocus B2B2X Solutions White Paper

CSPs’ underlying support systems will have to enable cross-ecosystem processes and more flexible monetisation than the established traditional BSS/OSS stacks to support its evolution in the B2B2X value chain.

White Papers

20 Years of Delivering High-Value B2B Customer Experiences Case Study

Service Navigator is now part of the Celfocus Business Services Platform (BSP), providing enterprise customers with a unified B2B service solution for end-to-end order orchestration and managed services.

White Papers

Celfocus Autonomous Networks Solutions White Paper

CSPs must shift the focus from providing communications to delivering personalised digital experiences, embracing fully connected and advanced societal requirements.

White Papers

Celfocus Hyper-Personalisation Solution Financial Services White Paper

Celfocus scales up the personalisation leveraged by AI & ML to deliver experiences and recommendations in real time to individuals, creating a one-to-one personalisation

White Papers

Vodafone Portugal: Enabling Data Monetisation for Enhanced Decision-Making Case Study

A portal containing multiple dashboards with the objective of showcasing the usage of mobility data like event attendance, mobility patterns, visitors’ footfall and segmentation, etc. to different customer industries/segments.

Videos

CELFOCUS Omnichannel Video

An innovative solution, developed to ensure a consistent customer journey regardless of the touchpoint. Covering sales and customer care scenarios for a assisted and non-assisted channels, supported by a common and smart platform for a seamless cross-channel experience.

Videos

CELFOCUS Order Management Video

CELFOCUS Order Management is the master orchestrator that maps, sequences and fulfills any enterprise’s application request, regardless of its nature.

Videos

Celfocus One Net - Mobile Office Video

Celfocus One Net is an innovative voice solution that fully integrates landlines, mobiles and software-based phones together, providing its users a truly seamless experience across all devices.

Videos

CELFOCUS Omnichannel Journey Designer

CELFOCUS Omnichannel Journey Designer brings business and IT teams together to develop, update and migrate new and existing customer journeys.

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Case Studies

Network

Telco

TV

UnifiedCommunications

Digital

OrderManagement

MachineLearning

Automation

CustomerExperience

Enterprise

B2B2X

FinancialServices

Insurance

Data

Analytics

Cloud

Agile

IoT

Omnichannel

Architecture

DigitalTransformation

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CustomerExperience

DigitalTransformation

FinancialServices

Santander Portugal: Sealing deals quickly with trusted and secure electronic signatures

Santander Portugal: Sealing deals quickly with trusted and secure electronic signatures

Data

Cloud

Analytics

Telco

Vodafone Portugal: Enabling Data Monetisation for Enhanced Decision-Making Case Study

Vodafone Portugal: Enabling Data Monetisation for Enhanced Decision-Making Case Study

B2B2X

Enterprise

Telco

20 Years of Delivering High-Value B2B Customer Experiences Case Study

20 Years of Delivering High-Value B2B Customer Experiences Case Study

Cloud

Analytics

Data

Insurance

FinancialServices

Hiscox Europe: Driving Business Value by Building a Cloud Data Ecosystem Case Study

Hiscox Europe: Driving Business Value by Building a Cloud Data Ecosystem Case Study

OrderManagement

CustomerExperience

Telco

Safaricom: Delivering diversity with CELFOCUS Order Management Case Study

Safaricom: Delivering diversity with CELFOCUS Order Management Case Study

Automation

Telco

Vodafone Portugal Test Automation Case Study

Vodafone Portugal Test Automation Case Study

DigitalTransformation

Architecture

Omnichannel

Telco

Vodafone Ireland: An IT Architecture Perspective Case Study

Vodafone Ireland: An IT Architecture Perspective Case Study

DigitalTransformation

Omnichannel

Telco

Network

Vodafone Ireland: From Mobile to Quad-Play Case Study

Vodafone Ireland: From Mobile to Quad-Play Case Study

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