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In the fast-changing telecommunications sector, Artificial Intelligence (AI) is becoming a foundational element in driving transformation. Telecom operators face increasing demands for improved network performance, seamless customer experiences, and enhanced operational efficiency – challenges they must tackle while managing limited budgets. As a result, AI is evolving from a mere tool into a vital asset in overcoming these challenges.
To provide clarity and actionable insights, Celfocus has collaborated with Mobile Europe and Charlotte Patrick, an industry analyst covering the use of artificial intelligence, automation and analytics by telecom companies, to develop this exclusive market research, designed to help telecom operators navigate the complexities of AI.
As a key area for Celfocus Carla Penedo, former Director of Offer Development & Innovation and current Executive Director of Cognitive Automation at Celfocus, contributed to the report by targeting “how to accelerate telco transformation with AI?”. Carla highlights critical focus areas, including building foundational capabilities, robust data management and network virtualisation, while maintaining the agility to adapt to evolving AI technologies, the importance of constructing a compelling business case, as well as showcasing a specific implementation sequence.
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Below are some key findings from the Mobile Europe report:
- where the biggest opportunities are for AI;
- the range of AI we expect to bring value to telcos in the short to medium term, illustrated with case studies;
- the expected benefits of these experiments and deployments;
- the considerable barriers that could prevent success;
- recommendations, questions and check lists to help telcos navigate potential pitfalls and obstructions.
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Dive in these, all Carla’s insights and on how Celfocus can help telcos in this transformative journey by downloading the full report below.
