Celfocus will be at the Global Digital Transformation & Customer Experience Summit

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The 8th Global Digital Transformation & Customer Experience Summit in Berlin offers a unique opportunity to business to gain a competitive edge, expand their network, and discover new strategies to improve customer satisfaction and loyalty in the digital age.

Celfocus is proud to be sponsoring this year's edition, with a keynote presentation at 11h45AM on the first day of the summit.

Alfredo Lopes, Digital Strategy and Transformation Specialist at Celfocus, will show how adopting Generative AI can revolutionise customer support, enhancing efficiency, customer satisfaction, and agent motivation by presenting actionable strategies for implementing AI-driven solutions.

This year, the Global Digital Transformation & Customer Experience Summit will focus on several key topics such as:

• The Fusion of Human Touch and Tech Brilliance;
• Customer Data Privacy and Trust;
• Real-Time Responsiveness: Agile Customer Service Approaches;
• Proactive Retention Strategies: Minimising Customer Churn;
• Elevating Business Competitiveness through Customer Journey and CX Digital Transformation;
• Navigating the Future of Customer Experiences with AI: Trends and Challenges;
• Innovative Strategies for Digital Transformation Success.

Join us at the Eurostars Berlin for two days of cutting-edge technology insights, networking, and discovering innovative solutions!

​​​Schedule a meeting with Celfocus HERE.

We are looking forward to seeing you there!