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Vodafone Ireland has achieved a significant milestone with the successful deployment of the Celfocus' BSP on Amazon Web Services (AWS). The project, which took place in 2023, replaced the Service Navigator and Back Office application supporting Vodafone’s B2B services with a modern, cloud-native solution while also bringing a better experience for its users. This project reinforces Celfocus as a high-tech system integrator, committed to innovation, security, and enhanced B2B solutions, positioning us as a trusted partner in providing professional services.
Celfocus’ BSP enables the implementation of new digital experiences for customers, and the unification of interactions for internal teams, by overlaying telco’s core business and operations systems. From sales through fulfilment to assurance and support, BSP provides a framework for the implementation of engaging and efficient digital processes. With an extensible cloud architecture, BSP provides a mature set of business features built and evolved for Telco’s B2B, structurally supporting standardised and custom enterprise customer solutions.
For Mairead Cullen, CIO at Vodafone Ireland: “Working with Celfocus on the BSP project has been a great experience. From the initial stages of planning to the final deployment, the Celfocus team has demonstrated a high level of professionalism, technical expertise, and commitment to delivering a solution that precisely aligns with our business needs. The solution addressed hundreds of vulnerabilities, introduced security improvements, brought stability to cloud Infra and improved performance and user experience. The smooth rollout of BSP allowed us to swiftly transition to the new system without disruptions to our daily operations. We are delighted with the successful implementation of BSP and want to express our gratitude to the entire Celfocus team for their hard work and dedication. We look forward to a continued partnership and anticipate exploring additional opportunities to leverage your expertise in the future.”
The project's main drivers were cloud migration, with AWS as the selected cloud provider, leveraging the cloud-native services to ensure availability, resilience, and scalability requirements and gaining access to future BSP roadmap updates. The move enabled Vodafone Ireland to enhance its business capabilities, with a robust application which now harnesses the benefits of the cloud, and is aligned with modern digital architecture, containerised and microservices-oriented.
Sofia Esteves, Executive Director at Celfocus, reinforces the perfect alignment with Vodafone’s strategy. “We are very proud of the collaborative effort involving a big team with three different companies that resulted in a successful output of this project. This migration ensures compliance with modern security best practices and standards, showcasing the efficiency and swiftness of the implementation by Celfocus. We moved a step forward upgrading security levels and efficiency,” she states.
Matthew Wakeley, Customer Unit Director, Telco Business Unit at AWS, said: "The team is delighted to work with Celfocus to support Vodafone Ireland's ambitions of migrating BSP to AWS. The AWS cloud expertise of our partners such as Celfocus is critical to help customers like Vodafone Ireland accelerate and scale its digital transformation."
This milestone reinforces Vodafone Ireland's move to cloud strategy aligned with the dedication to innovation, agility, cost-efficiency, customer focus, security, and enhanced B2B solutions, with a comprehensive and holistic approach to the implementation of the Celfocus BSP, enabling Vodafone to continue delivering best-of-breed services and supporting customers with the best experience as they expect.
