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The Africa Tech Summit in Nairobi, Kenya, presents a unique opportunity for businesses and industry professionals to stay abreast of the latest technological advancements and forge meaningful connections within the tech ecosystem.
Celfocus, in collaboration with Collab, will be present at the event to share the companies’ combined experience in using GenerativeAI and Automation to enhance Contact Centres efficiency. Throughout the summit, attendees will have the opportunity to engage with the Celfocus team at Stand 48. Whether it's addressing specific business needs or exploring the latest advancements in AI and Automation, the team will be available to network and have insightful discussions.
On February 14th, Celfocus and Collab will also co-host the Keynote Presentation “GenAI Automation: Driving Customer Engagement Excellence” on the Future Stage at 02:45pm. The session, presented by Joaquim Pires, Business Development for Unified Communication at Celfocus, and Pedro Dias, VP of Sales for EMEA & Africa at Collab, will provide a glimpse into how Contact Centres can harness innovation to drive growth and stay ahead of the curve. Attendees can expect to gain a deeper understanding of the latest trends and technologies that are shaping the future of Customer Engagement.
On day two, at 11:00 am, Pedro Rolo, Customer Support Manager for Unified Communications at Celfocus and Gonçalo Tomaz, Senior Presales at Collab will be leading the Masterclass “Showcase: Augmented Value-Driven Business Solutions for Customer Engagement” on how technologies create enhanced value for businesses and customers alike.
We look forward to welcoming you to the Africa Tech Summit, sharing an enriching experience, and having the opportunity to meet one-on-one. Book a meeting slot with the Celfocus team here and find out how our solutions can address specific business challenges and boost your success.
